About Us

We are based out of Chandler Arizona, USA (all products are shipped locally from here). We are dedicated to support your needs for RC control aircraft.  Unlike other stores, we provide phone support 8am-4pm and emails 24/7.  Customers who order from us know we are lightening fast when it come to shipping. All orders ship the same day if placed before 4pm AZ time (if the United Postal is open, we are at work).

So what are you waiting for?  Call us if you need support 480-626-2101. Email if you have any questions or suggestions.  We are happy to serve you!

Please use the contact page if you would like something added to the site, or have any feedback on our products, customer service, or website.

SHIPPING RATES
* Our system does not auto calculate shipping charge, please selected a shipping charge appropriate per your order. 

Domestic: (US States, Guam, PR)

1 USA USPS 1st Class 13oz max $3.50 (small parts, propellers ect.)
2A USA USPS Priority 2-3 days 1 lb max$6.95 (small parts, item less than 1lbs)
2B USA USPS Priority 2-3 days 3 lbs max $12.95 (batteries, small gimbal, bulky parts)
2C USA USPS Priority 2-3 days RTF/KIT $19.95 (multirotors kit or ARF kit)
3 USA Ground Bulky/Over weighted item $29.95 (carrying case, backpack)
4 USA USPS Express 1-2 days 1-2lbs max $29.95 (propellers, parts, 1-2lbs item)

FREE SHIPPING FOR USA CUSTOMER ON ORDER 49.00 dollar or more.

International USPS Postal: (World Wide)
6 Intl. USPS 1st Class 12-15days 1 lb envelope $12.95 (small parts, propellers ect.)
7A Intl. USPS Priority 8-12days 1 lb max $24.95 (small parts, can fit into 8x4x1/2 inches box)
7B Intl. USPS Priority 8-12days 3lbs max $45.95
8 Intl. USPS Express 4-6days 3lbs max$54.95

PAYMENT METHODS

Credit cards (Visa, Master Card, Discover, Amex), PayPal Express Checkout, PayPal Standard.

RETURNS/WARRANTY

Unopened parts can be returned for full credit within 30 days. Unopened Kits/Electronics return are subject to a 10% restocking fee and must be return within 30 days.  Kits that have been opened and partially assembled or electronics are not eligible for return.  Any damage or imperfection for an item must be claimed within 7 days after receiving the item. 

We only replace parts if the item arrived faulty, not in working condition, or stops working within 30 days after purchase with exception of DJI products, please read below.

FOR ALL DJI INNOVATION PRODUCTS, ONLY A 10DAYS REPLACEMENT/WARRANTY FROM GOTHELIRC.  AFTER 10 DAYS YOU MUST CONTACT DJI INNOVATION DIRECTLY FOR ANY PRODUCTS WARRANTY OR REPAIRS.

LIABILITY

The user must accept all risk in flying radio control models, as well as any damage or injuries that result from a crash, parts failure, misuse, or improper installation.

Lithium Polymer battery technology offers increased capacity over NiCd and NiMH batteries, but extreme care must be used when both charging and using these batteries. There is a risk of fire from improper charging or from physical damage after a crash. Lithium batteries should never be charged unattended, and should be charged in a container that suppresses the spread of fire in the event of a battery failure or over-voltage condition. Always use a charger made for Lithium Polymer chemistry, and never charge over 1C or the highest charge rating specified by the manufacturer.

Got Heli RC can assume no liability or expense for injuries or property damage from the use of radio control models or Lithium battery technology. Please read and understand all instructions and recommendations from the battery and model manufacturers before using these products.

-Thank you, and safe flying!